Refund Policy
At Cats Eye Detective Agency, we are committed to providing professional, confidential, and client-focused investigation services. Because our services involve professional consultation, investigation planning, fieldwork, surveillance, research, and other resources that may begin immediately after engagement, our refund policy is based on the stage and nature of the service provided.
1. Service Fees and Advance Payments
Investigation services may require an advance payment before work begins. The advance may cover consultation, investigation planning, fieldwork, travel, surveillance, documentation, administrative expenses, or other resources required for the assignment.
Once an investigation has commenced, the amount already spent or committed towards the investigation may not be refundable.
2. Cancellation Before Investigation Begins
If a client cancels an assignment before any investigation work or service has commenced, Cats Eye Detective Agency may consider a refund of the unused portion of the payment.
Any applicable administrative, consultation, processing, or other costs already incurred may be deducted from the refundable amount.
3. Cancellation After Work Has Started
If the client cancels an investigation after work has commenced, the refund, if any, will be determined based on the work already completed and expenses incurred.
Costs related to surveillance, field visits, travel, research, manpower, documentation, third-party services, or other investigation-related activities may be non-refundable.
4. Non-Refundable Services and Expenses
The following may generally be non-refundable once incurred or initiated:
- Professional consultation or investigation planning
- Investigation or case-opening charges
- Surveillance and fieldwork expenses
- Travel and transportation expenses
- Expenses paid to third-party service providers
- Research and verification work already completed
- Documentation and report preparation
- Personnel or investigator charges for work already performed
- Any other expenses specifically approved by the client and already incurred
5. Investigation Results
Payment for an investigation is for the professional services and resources involved in conducting the assignment. A particular outcome or finding cannot be guaranteed.
A client will not ordinarily be entitled to a refund simply because the investigation does not produce the information, evidence, or outcome the client expected, provided the agreed services were performed.
6. Changes to an Investigation
If the client changes the scope, requirements, location, duration, or nature of an investigation after work has started, additional charges may apply.
Any unused amount from the original payment may be adjusted against the revised scope, subject to the costs already incurred.
7. Refund Request Process
To request a refund, the client should contact Cats Eye Detective Agency using the official contact details provided on our website.
The request should include:
- Client name
- Contact information
- Case or reference number, if applicable
- Date of payment
- Amount paid
- Reason for the refund request
Each request will be reviewed based on the service agreement, work completed, and expenses incurred.
8. Refund Processing
Where a refund is approved, it will normally be processed through the original payment method, subject to applicable payment-provider procedures.
The time taken for the refunded amount to appear in the client’s account may depend on the relevant bank or payment service provider.
9. Exceptional Circumstances
Cats Eye Detective Agency may review refund requests involving exceptional circumstances on a case-by-case basis. Any refund or adjustment offered in such circumstances will be determined at the agency’s discretion and based on the specific circumstances of the assignment.
10. Third-Party Charges
Where a payment has already been made to or committed with a third-party provider in connection with an investigation, such charges may not be recoverable and therefore may be excluded from any refund.
11. Client Responsibility
Clients are responsible for providing accurate information and clearly communicating their requirements before an investigation begins. Cats Eye Detective Agency will rely on the information provided by the client when planning and conducting an assignment.
12. Policy Changes
Cats Eye Detective Agency reserves the right to update or modify this Refund Policy from time to time. Any updated version will be published on this page with the revised effective date.
13. Contact Us
For questions regarding this Refund Policy or a refund request, please contact:
Cats Eye Detective Agency
Kolkata, West Bengal, India
Phone: 96743 03989
Email: catseyeregd@gmail.com
Website: https://catseyedetectivekolkata.co.in/
By engaging our services, the client acknowledges that investigation work may involve costs and resources that are incurred once an assignment begins and that refunds will be considered in accordance with this policy and the applicable service agreement.